<aside> ⚡ We believe the future of marketing is word-of-mouth. Our trusted referral platform puts word-of-mouth marketing on autopilot by rewarding users (and affiliates) for sharing the product they love! The only all-in-one referral platform for B2B SaaS.
We’ve raised 6.3m€ total funding led by top-tier investors, and we’re now looking for a Customer Onboarding Specialist (m/f/x) to help us realize our committed vision.
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🌱 Seed, GrowthTech
🌎 Manila-based, Remote-first
⌛ Part-time, Contractor
🚀 Be a central part of an experienced & passionate co-founding team (ex-Twilio, ex-Microsoft, ex-Accenture etc.)
<aside> ⭐ We are currently looking for a Customer Onboarding Specialist (m/f/x).
Your mission is to provide tailored onboarding solutions to Cello’s growing customer base and serve as the technical arm to the Customer Success Team. This role is proactive, distinguishing it from the traditional customer service positions. The successful candidate will work remotely but should be based in Manila.
As an Onboarding Specialist at Cello, you will bring Cello’s referral experience live inside customers' products. You will ensure that customers understand how to use the product, get set up quickly, and experience a smooth transition from the sales process to using the product effectively.
This role involves troubleshooting problems, maintenance of products and services, incident management, providing timely solutions, and always ensuring a high level of customer satisfaction.
Cello is an early-stage startup. Your role as an Onboarding Specialist will not end at the collaboration with customers but you will create innovative solutions with the product team to make our customers successful.
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